A Pep Talk (part II)
By Christopher Munroe
Waiting tables isn’t tough, once you get the hang of it.
When things become stressful, just remember my simple, four-step process, and it will get you through.
See to your guest’s every need, want and desire.
Treat them like you’d want to be treated, were you in their place.
Anticipate requests, so you can give them what they want before they even know that they want it.
Be friendly. Above all else, be friendly.
In short: S.T.A.B. them.
S.T.A.B. the customers who sit in your section.
S.T.A.B. every single one of them.
And make it clear: “I will S.T.A.B. you.”